A Stretch family member can share content with other family members, including caregivers too. We designed Stretch for this specific purpose, secure sharing and messaging, and it’s obvious why we did it the minute you’ve set up your own family on Stretch. We also allow families to connect to other families – like relatives' families and dear friends' families – and form what we call a Tribe. If you share content with other families, you can easily block or remove them from specific content or later remove the family altogether.
The only personal information we always encourage you to share with other families as you build your Tribe is your full name, and a recent avatar (not mandatory, but very helpful). Your full name and avatar give family members and other families in your Tribe a quick way to know who is asking to connect with them. You can have your name and avatar be whatever you want, it’s your account and your family. On the other hand, in Austin we like to say, Keep it Weird.
Stretch will have the ability to integrate with other Internet services, but you'll be in complete control of who sees that information too (for example financial information, or fitness information from a device). The content you create might be very fun and social, like photos from a sports season or the list of presents from your birthday party. Or it might be very sensitive like health information, files related to your house and car, or your account information for iTunes and Netflix. Each family and each user can decide with whom to share content. Family leaders can always modify family content that they can see, including permissions. This is easy to do and it’s very clear how to do it in the Privacy screen of each piece of content or Chat. If you disagree, let us know and we’ll put it as Priority 1 to fix.
If you’ve added a family member you no longer want to be part of Stretch, you can remove that person (or you can hide that person or pet). If you want to remove a connection to another family (in your Tribe) you can easily do that too. If you want to disconnect from Stretch and delete all your content that’s also easy and we don’t hassle you 47 times about all the “fun” you’re missing.
Stretch is an application for the whole family and we want to keep children as safe as possible. Therefore, we adhere to the restrictions of the Children’s Online Privacy Protection Act (“COPPA”). We do not knowingly collect, use or disclose personal information from children under 13 without verifiable parental consent. In Stretch a parent should have a role as a Leader. If we learn that we have collected personal information of a child under 13 without first receiving verifiable parental consent, we will take steps to delete the information as soon as possible. (For more information on complying with COPPA, see the Federal Trade Commission’s website at http://1.usa.gov/1MARFu5).
To protect the privacy and safety of children, a Family Leader must be at least 13 years old. Users under 13 can use Stretch, but only with the consent of a parent or guardian.
By accepting our Terms Of Service, you are agreeing to the following:
This is a digital product (obviously). If you want to reset your (strong) password we'll send you an email for security purposes. If you're invited to connect to another family we'll send you an email. If you don't want to receive the other useful email or text alerts you can turn them off. If you don't want to receive our product announcements (which may be awesome, who knows) or interesting facts about the company, you can turn those alerts off too. Like you, we use a lot of Internet products and we're sensitive to how busy everyone is and how much people hate spam.
We don't sell (or rent) your personally identifiable information to advertisers. We don't read your content. We don't sell names and email addresses either.
This data is stored separately and not assigned to any identifiable person when being used for Analytics. Stretch also uses Google Analytics to help with collecting and analyzing this data.
For protecting you in the event of a security breach, some data is securely logged and associated with the logged in user so we can accurately report back to you exactly what happened.
You can only use Stretch by registering for a Family Account and User Account (or have a Family Leader register a User Account for you). To do this, you must enter your full name, email address and select a password. We require these data points in order to guarantee that you are able to make full use of our entire offer. We need these and possibly other data not least in order to respond to your questions. You can also provide other personal information to fill out your profile as well as to store personal and family data. You can use explicit permissions to control the sharing of your information. All data entered will be integrated into a database or reside on secure file servers. The purpose of this database is to allow you to use Stretch with various devices or via an Internet browser and call up your data anywhere and at any time. Data is transmitted to the respective device using SSL encryption so that your data is transmitted securely.
In some cases we may also request additional information from you for security reasons to provide specific services such as financial integration and fitness integration. We collect personally identifiable and transactional information when you: (1) purchase products or services via the Service, (2) request to receive additional information regarding products or services, or (3) send us a question. If you choose not to give information we request, you can still use most of the Service, but you may be unable to access certain options, offers, and services.
Besides the minimal required account setup data, any additional data stored in Stretch is entirely voluntary.
Stretch is committed to protecting your content and making secure as reasonably possible. The Stretch Service is hosted in the Amazon Web Services (“AWS”) Cloud Infrastructure. We are using many enhanced security features – such as the Amazon Virtual Private Cloud “VPC” (for a secure networking), AWS Key Management Service "KMS" (Secure Key Management) and Amazon Simple Storage Service “S3” (for secure file storage). We use industry standard encryption to protect content in transit. (Our mobile app uses securely signed HTTPS requests according to the IETF HTTP Signatures specification)
We have retained an independent third party to conduct audits on a regular basis. They perform penetration tests, make recommendations, and update us on the latest news on security and privacy.
If Stretch learns of a security system breach, we may attempt to notify you and provide information on steps to take through the email address for your user account. We recommend that you take all appropriate steps to secure all devices that you use with Stretch.
Web beacons (sometimes called a web bug or clear gif) are typically very small graphic images (generally 1-by-1 pixel) that are invisible to the user, however any electronic image viewed as part of a web page or e-mail message, including an advertisement or HTML content, can act as a web beacon. Web beacons are designed to allow us (or a third party) to collect certain statistical information and monitor user activity on our Service. Collected information can include the IP address of the computer that the web beacon is sent to, the URL of the page the web user comes from, and the time the web beacon is activated (such as when you view the web page or e-mail that contains the web beacon). We may use web beacons for site administration purposes in connection with messages, content or e-mail messages you receive via the Service.
115 E 5th Street, Suite 200
Austin, TX 78701
Attention: Legal Department